Effective communication is a skill that is useful and important in both personal and professional life. Thanks to the use of appropriate too...
Effective communication skills - why is it important?
Interpersonal communication is the basis of interpersonal relationships. A man communicates with another man, also unconsciously - he uses, for example, gestures or a look, which often expresses more than words. You must remember that regardless of your intentions, the messages you send can sometimes be misunderstood by recipients. Many people only notice this problem when there are some difficulties and sometimes also conflicts. As a result, the author of the message begins to wonder about "what went wrong" and why the other party misunderstood his intentions. As it turns out, effective communication is a difficult art that requires acquiring many important skills, which can be acquired, for example, during professional training with experienced experts in the industry.
Training in effective communication is a great idea especially for:
managers, directors, and other people who deal with team management in their daily work;
persons responsible for internal communication in the company;
PR and marketing specialists ;
people dealing with employer branding ;
anyone who wants to gain theoretical and practical knowledge in the field of effective communication.
Training in effective communication - has an impact on how you speak to others
Although you have no real influence on what and how others say to you, you must remember that you have a great influence on how you communicate with your surroundings - family members, co-workers, direct superiors, subordinates, or finally clients, you work for.
What can you learn in the training?
The best way to learn the most important communication tools, not only in theory but also in practice, is through several-day (usually two-day) training sessions conducted by experts in this field. During the course, you can get to know the key tools of thought work that will help you translate various product features in such a way that they are understandable and have an attractive value for the group of recipients you choose. During the training, you will also learn how to skillfully organize teamwork and use patterns for creating effective communication on a daily basis.
Participation in the training will allow you to understand and practice the thinking tools well. With the support of a specialist, you can also prepare proposals for various solutions, which should then be transferred and used in the professional sphere.
Training with the so-called thinking tools in communication will give you greater independence, e.g. in mapping features to benefits and generating innovative ideas for conveying precise messages.
Examples of topics covered during training
An exemplary effective communication training program covers topics such as:
thought patterns,
fixation,
developing and implementing innovations,
AVM technique,
skillful use of metaphors,
exemplary messaging patterns.
Communication tools - use them at work
Effective communication at work is especially important when the company's goals are achieved in groups. In this case, the ability to communicate understandable messages is conducive to efficient and "smart" work. A clear message is one that leaves no room for interpretation and is understood as intended by its author - without any doubts or unnecessary guessing. The ability to create and convey understandable messages is of particular importance in the case of people holding managerial and directorial positions.
In everyday work, remember to be assertive and always open to formulating and accepting constructive criticism, which is an integral part of professional development. Equally important is the ability to freely communicate with others, and thus - readiness to talk and active listening (and thus to make sure that the received message is understandable).
Tip: If you are not sure whether you understand the message addressed to you, paraphrase what your interlocutor has said.
Knowledge of mediation and negotiation techniques may also be useful in conducting effective communication. It is thanks to them that it will be easier for you to deal with reaching an agreement with colleagues, superiors, or clients. You can use these skills even at the stage of determining working conditions that will be satisfactory for both parties involved in the process.
